Frequently Asked Questions
Find answers to common questions about our products, services, and policies
Common Questions
Everything you need to know about Mubi Leather
How do I care for my Mubi Leather product?
We recommend storing your leather goods in a cool, dry place away from direct sunlight. Clean with a soft, dry cloth and use a leather conditioner every 6-12 months to maintain suppleness. Avoid exposure to water and harsh chemicals.
Is Mubi Leather ethically sourced?
Yes, we're committed to ethical and sustainable practices. Our leather is sourced from Kenyan tanneries that adhere to strict environmental standards. We support local communities and ensure fair labor practices throughout our supply chain.
Do you offer custom orders?
Yes, we offer custom orders for clients looking for personalized leather goods. Contact us with your requirements, and our artisans will work with you to create a unique piece that meets your specifications.
What is your return policy?
We offer a 14-day return policy for unused items in original condition. Custom orders are final sale. For defective items, we provide repairs or replacements within 30 days of purchase.
How long does shipping take?
Within Kenya: 3-5 business days. International shipping: 7-14 business days depending on destination. Express shipping options are available for urgent orders.
Do you offer international shipping?
Yes, we ship worldwide. International shipping costs and delivery times vary by location. You'll see the exact shipping costs at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's website.
What payment methods do you accept?
We accept M-Pesa, credit/debit cards (Visa, MasterCard), and bank transfers for Kenyan customers. International customers can pay via credit card, Apply Pay or Google Pay.